At JaanoQ, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have when using the JaanoQ website, platform, and related services.
By using JaanoQ, you agree to the practices described in this Privacy Policy.
1. About JaanoQ
JaanoQ is an educational platform designed to help students learn, ask questions, find answers, practice concepts, and access educational resources.
This Privacy Policy applies to information collected through the JaanoQ website and other services or features that link to this Privacy Policy.
2. Information We Collect
We may collect different types of information depending on how you use JaanoQ.
Information You Provide
When you create an account, ask a question, answer a question, or contact us, you may provide information such as:
- Name or username
- Email address
- Password or authentication information
- Class, subject, or educational preferences
- Questions, answers, comments, and other content you submit
- Images or files uploaded to the platform
- Information included in messages sent to us
- Any other information you voluntarily provide
You do not need to provide more personal information than is reasonably necessary to use a particular JaanoQ feature.
Information Collected Automatically
When you visit or use JaanoQ, certain technical information may be collected automatically, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages or features you visit
- Date and time of visits
- Referring pages or websites
- General usage and interaction information
This information helps us understand how people use JaanoQ and improve the platform.
3. How We Use Your Information
We may use the information we collect to:
- Create and manage your JaanoQ account
- Provide educational content and platform features
- Allow users to ask and answer questions
- Display and organize questions according to class, subject, and other categories
- Personalize parts of your experience
- Respond to questions, requests, and support messages
- Send important account or service-related communications
- Improve the website, content, features, and user experience
- Understand how users interact with JaanoQ
- Detect, prevent, and investigate spam, abuse, fraud, or security issues
- Maintain the security and reliability of our platform
- Comply with applicable laws and legal obligations
We do not use your information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice where required.
4. Questions, Answers, and Public Content
JaanoQ allows users to contribute educational content, including questions, answers, comments, and discussions.
Please remember that information you voluntarily post in a public area of JaanoQ may be visible to other users and potentially accessible through search engines or other third-party services.
Avoid including sensitive personal information such as:
- Phone numbers
- Home addresses
- Passwords
- Financial information
- Government identification numbers
- Private information about yourself or another person
We may moderate, remove, edit, or restrict user-generated content when necessary to maintain the quality, safety, or integrity of the platform.
5. Children’s and Students’ Privacy
JaanoQ is an educational platform that may be used by school students, including students below the age of 18.
We take student privacy seriously.
If you are a minor, you should use JaanoQ with the knowledge and involvement of a parent, guardian, school, or other responsible adult where required by applicable law.
We do not knowingly request unnecessary sensitive personal information from children.
If a parent or guardian believes that a child has provided personal information to JaanoQ and wants that information reviewed or removed, they may contact us at:
support@jaanoq.com
We will review such requests and take appropriate action as required by applicable law.
6. Cookies and Similar Technologies
JaanoQ may use cookies and similar technologies to operate and improve the website.
Cookies may help us:
- Keep users signed in
- Remember preferences
- Understand website usage
- Improve website performance
- Maintain security
- Measure the effectiveness of our content and services
Some third-party services used on our website may also use cookies or similar technologies.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of JaanoQ.
7. Analytics and Third-Party Services
We may use third-party services to help us understand website traffic, improve performance, provide functionality, or communicate with users.
These services may collect information according to their own privacy policies.
Third-party services may include analytics, hosting, authentication, email delivery, security, advertising, or other technology providers.
We do not control the privacy practices of third-party services. We encourage users to review the privacy policies of any third-party services they interact with.
8. How We Share Information
We do not sell your personal information simply because you use JaanoQ.
We may share information in limited circumstances, including:
Service Providers
We may share information with trusted service providers that help us operate JaanoQ, such as hosting, security, analytics, email, database, or technical service providers.
These providers are expected to use information only as necessary to provide services to us.
Legal Requirements
We may disclose information when reasonably necessary to:
- Comply with applicable laws or legal processes
- Respond to lawful requests from authorities
- Protect the rights, safety, or property of JaanoQ, our users, or others
- Investigate fraud, abuse, security incidents, or other harmful activity
Business Transfers
If JaanoQ or substantially all of its assets are involved in a merger, acquisition, restructuring, financing, or sale, user information may be transferred as part of that transaction, subject to applicable law.
9. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based service can guarantee absolute security.
You are also responsible for protecting your account credentials and should not share your password with others.
If you believe your JaanoQ account has been accessed without authorization, please contact us as soon as possible.
10. Data Retention
We retain information for as long as reasonably necessary to:
- Provide our services
- Maintain user accounts
- Fulfill the purposes described in this Privacy Policy
- Meet legal, accounting, or regulatory requirements
- Resolve disputes
- Prevent fraud or abuse
- Enforce our agreements
When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.
11. Your Choices and Rights
Depending on where you live and applicable law, you may have rights regarding your personal information.
These may include the right to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where processing is based on consent
- Request information about how your data is processed
- Object to or restrict certain types of processing
Some requests may be subject to legal or operational limitations.
To make a privacy-related request, contact us at:
support@jaanoq.com
We may need to verify your identity before completing certain requests.
12. Account Deletion
If you no longer want to use JaanoQ, you may contact us at support@jaanoq.com to request account deletion.
When an account is deleted, we may remove or anonymize associated personal information where reasonably possible and legally required.
Some information may need to be retained for legitimate purposes, such as legal compliance, fraud prevention, dispute resolution, or maintaining records.
Public contributions such as questions and answers may be retained in an anonymized or otherwise appropriate form where necessary to preserve the educational value and integrity of the platform.
13. Links to Other Websites
JaanoQ may contain links to third-party websites, resources, or services.
We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When we make changes, we may update the “Last Updated” date at the top of this page.
We encourage you to review this page periodically to stay informed about how JaanoQ handles information.
15. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or your personal information, please contact us:
JaanoQ
Email: support@jaanoq.com
We will make reasonable efforts to review and respond to privacy-related requests. By using JaanoQ, you acknowledge that you have read and understood